FAQs
General Questions
What is Nexra AI?
Nexra AI is an AI-powered hotel assistant designed to automate check-ins, guest services, and staff efficiency.
How does Vera, the AI concierge, work?
Vera is an AI chatbot available via in-room tablets, mobile app, and hotel kiosks. Guests can ask for assistance, request services, and get hotel info instantly.
What makes Nexra AI different from other hotel automation solutions?
Nexra AI offers a fully branded, customizable AI concierge with deep PMS integrations and a focus on seamless automation and personalized guest experiences.
Features & Capabilities
Can guests check in and out without speaking to staff?
Yes! Nexra AI enables self check-in and check-out via kiosk or mobile app, eliminating front desk bottlenecks.
Can Nexra AI handle special guest requests?
Yes! Guests can request extra towels, late check-outs, wake-up calls, and more via Vera.
Does Vera support multiple languages?
The first version supports English, but we plan to expand to other languages soon.
Can Nexra AI process payments?
Yes, guests can pay securely using Apple Pay, Google Pay, or credit card through our automated billing system.
Does Nexra AI integrate with my hotel’s current PMS?
We integrate with most major PMS platforms via a PMS aggregator and will expand to direct integrations in future updates.
Installation & Setup
What hardware is required to use Nexra AI?
Nexra AI works with hotel kiosks, iPads, and mobile devices. If your hotel has no in-room tablets, guests can use our mobile app.
How long does it take to set up Nexra AI?
The onboarding process typically takes 1-2 weeks, depending on PMS integration and staff training.
Can Nexra AI be customized for my hotel?
Yes! Hotels can brand Vera with their own name, logo, and personality while adjusting features to fit their needs.
Pricing & Support
How much does Nexra AI cost?
Pricing is based on hotel size and feature selection. Contact us for a custom quote.
Is there a free trial or demo?
Yes! You can request a demo and experience Nexra AI in action before committing.
What kind of support do you offer?
24/7 email and chat support, plus dedicated onboarding assistance.